Please read these terms carefully before using our services. By using Scaled Solutions, you agree to everything below.
These Terms and Conditions govern your use of Scaled Solutions services. They cover pricing, payments, cancellation, your responsibilities, and our liability. If you have any questions, contact us at scaled.solutions.nz@gmail.com.
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Scaled Solutions provides website development, automation systems, AI communication tools, messaging systems, voice automation, booking systems, and related digital services.
By using our services, you agree to these Terms and Conditions.
All services are billed monthly unless stated otherwise. Payments must be made in advance. Failure to pay may result in immediate suspension of services. All fees are non-refundable unless required by law.
Due to the nature of digital services, all payments are final. No refunds will be provided for:
Exception: If a service is proven to be not delivered as agreed, a partial refund may be considered at our discretion.
A minimum of 2 months written notice is required to cancel any subscription. Services remain active and billable during the notice period. Failure to provide notice will result in continued billing.
Setup timelines depend on client responsiveness and required integrations. Clients must provide all required assets, access, and approvals. Delays caused by the client do not delay billing.
You agree to:
You must not use the services for:
⚠️ We reserve the right to suspend services immediately if misuse is detected.
Our platform includes SMS, email, and AI voice systems. You are responsible for ensuring you have proper consent to contact individuals. We are not liable for misuse of communication tools or resulting complaints.
Our services rely on third party providers including hosting, telephony, and messaging platforms. We are not responsible for outages, delays, errors, or failures caused by third parties.
We aim to provide reliable service but do not guarantee uninterrupted access. Downtime may occur due to maintenance, updates, or external factors.
We store and process data required to deliver services. You retain ownership of your data. We take reasonable steps to protect data but do not guarantee absolute security.
To the maximum extent permitted by law, Scaled Solutions is not liable for:
Total liability is limited to the amount paid by you in the previous 30 days.
We reserve the right to suspend or terminate services at any time if these terms are breached.
We may update these Terms at any time. Continued use of services means you accept the updated Terms.
These Terms are governed by the laws of New Zealand.
If you have any questions about these Terms, reach out directly.